FAQs

1. What hours are you open?
We have 24/7 emergency service available to our customers every day of the year.  Call 314-771-1160 for emergency service.  Our regular office hours are 7am-5pm and Saturday someone is in the office to answer your call starting at 8am.

2. How do I schedule a service call?
To schedule a service call, you can call or email our service department and someone will help you set up an appointment or you can send a request via email.

3. How do I get a quote on new equipment?
To get an estimate on new equipment, you can call or email for an estimate.  All estimates on new equipment are free.

4. How do I order parts or replacement filters?

You can call or email our parts department or email us.  You can pick up your parts or filters at our corporate facility or we can ship your order to you.

5. How do I know if I need service?
If you have no heat/cool, if your equipment is noisy, if you notice water pooling around your heating equipment, if you see ice on any of your indoor cooling equipment, then you need service.

6. What terms of payment do you accept?
We accept cash, check and all major credit cards. All service and repairs are COD. We offering several financing options for new equipment installations.

7. How soon can I get new equipment installed?

Usually the same day, if not within 24 hours.

8. Do you make service calls or estimates in the evenings or on weekends?

Our service department or estimators will work with you to meet you at a time that is convenient for you.

9.  Why is the cost of R-22 so high?

R-22 (Freon) refrigerant has been scheduled for production phase out by 2020 due to its harmful effects on the environment.  The EPA sets limits on how much R-22 can be produced and imported each year, but they failed to set limits for 2012.  This created uncertainty in the marketplace and the manufacturers of R-22 increased their prices.  Unfortunatley, we have no control over the cost of a commodity like R-22 refrigerant.  For more information on the R-22 phase out, please visit our R-22 page.

10. Do you have any tips for anything I can check myself before deciding to make a service call?
Yes, see below.

Technical Tips

If your HVAC equipment is not working properly, review the following list.  It could save you money or a needless service call.

• Make sure your thermostat is set above room temperature in winter, or below room temperature in summer.
• Verify that the heating/cooling switch is in the proper position on your thermostat.
• Check the curcuit breaker, it may need to be reset, particularly after a power outage.
• If your equipment is run by a time clock, verify that the clock is set correctly and operating properly.
• If you change our own filters, make sure they are clean and properly installed.
• After changing your furnace filter, make sure the door is properly replaced, otherwise your furnance will not operate.

General Tips

Save money on your utility bills by checking out these energy saving tips.

• Change the filters in your equipment on at least a quarterly basis.  This not only keeps the air cleaner, but also helps your equipment to operate at peak efficiency.
• Have your furnace professionally cleaned in the fall and your air conditioner professionally cleaned in the spring.  having your equipment cleaned once each season not only extends the life of your equipment, but it could also reduce the potential for cost repairs in the future.  Check out our Maintenance Agreement plan to save even more money!

Terms to know:

SEER - The Seasonal Energy Efficiency Ratio is a measure of the cooling efficiency of your air conditioner or heat pump.  The higher the SEER number, the more efficient the system is at converting electricity into cooling power.

AFUE - Annual Fuel Utilization Efficiency.  Indicated as a percentage, your furnace’s AFUE tells you how much energy is being converted to heat.  For example, an AFUE of 90 means that 90% of the fuel is being used to warm your home, while the other 10% escapes as exhaust with the combustion gases.

COP- Coefficient of Performance.  COP for heating HVAC equipment is the ration of the rate of total energy input expressed in KW.  For the Operating Cost Analysis Program, this is based upon 45 degree ambient outdoor temperature.  The COP for the unit can be found in the manufacturer’s rating for their heat pump equipment.

Facts to know:

• Most Energy Management Systems (EMS) and energy savings components will pay for themselves in a few short years.

• New equipment is approximately 20-40% more efficient than equipment that is over 10 years old.