1. What hours are you open?
We have 24/7 emergency service available to our customers every day of the year. Call 314-771-1160 for emergency service. Our regular office hours are 7am-5pm and Saturday someone is in the office to answer your call starting at 8am.
2. How do I schedule a service call?
To schedule a service call, you can call or email our service department and someone will help you set up an appointment or you can send a request via email.
3. How do I get a quote on new equipment?
To get an estimate on new equipment, you can call or email for an estimate. All estimates on new equipment are free.
4. How do I order parts or replacement filters?
You can call or email our parts department or email us. You can pick up your parts or filters at our corporate facility or we can ship your order to you.
5. How do I know if I need service?
If you have no heat/cool, if your equipment is noisy, if you notice water pooling around your heating equipment, if you see ice on any of your indoor cooling equipment, then you need service.
6. What terms of payment do you accept?
We accept cash, check and all major credit cards. All service and repairs are COD. We offering several financing options for new equipment installations.
7. How soon can I get new equipment installed?
Usually the same day, if not within 24 hours.
8. Do you make service calls or estimates in the evenings or on weekends?
Our service department or estimators will work with you to meet you at a time that is convenient for you.
9. Why is the cost of R-22 so high?
R-22 (Freon) refrigerant has been scheduled for production phase out by 2020 due to its harmful effects on the environment. The EPA sets limits on how much R-22 can be produced and imported each year, but they failed to set limits for 2012. This created uncertainty in the marketplace and the manufacturers of R-22 increased their prices. Unfortunatley, we have no control over the cost of a commodity like R-22 refrigerant. For more information on the R-22 phase out, please visit our R-22 page.
10. Do you have any tips for anything I can check myself before deciding to make a service call?
Yes, see below.
If your HVAC equipment is not working properly, review the following list. It could save you money or a needless service call.
Save money on your utility bills by checking out these energy saving tips.